Specialist Support for Visual and
Hearing Impairments at Home
Mother Care East London Ltd provides person-centred care and support for adults living with visual impairments, hearing loss, deafblindness, and other sensory conditions — enabling independent living at home with the right communication approaches, adaptive techniques, and consistent, skilled carers who truly understand sensory needs.
BSL
British Sign Language communication support
CQC
Registered and regulated provider
Specialist
Carers trained in sensory impairment approaches
100+
Individuals and families supported across East London
across East London
About This Service
Care Built Around How You Communicate and Experience the World
A sensory impairment affects how a person experiences and navigates every part of their daily life, from communicating with others and managing their home to accessing the community and maintaining their health. Good care for someone with a visual or hearing impairment is not simply standard care delivered more slowly. It requires support workers who are trained in the right communication approaches, who understand the specific challenges involved, and who adapt their practice around the individual rather than expecting the individual to adapt to them.
At Mother Care East London Ltd, we support adults with a wide range of sensory impairments, including partial and total sight loss, mild to profound hearing loss, tinnitus, deafblindness, and combined sensory and physical or learning disabilities. Our support workers are matched carefully to the individual, trained in appropriate communication methods including British Sign Language, Makaton, deafblind manual, and tactile communication, and supported to deliver consistent, dignified care that genuinely respects the individual’s independence and autonomy.
We work closely with sensory impairment teams, rehabilitation officers, audiologists, ophthalmologists, and the individual’s wider network to ensure the care package supports every dimension of their needs.
Visual Impairment
Support for partial sight and total blindness
Hearing Loss
Care adapted for Deaf and hard-of-hearing individuals
BSL & Communication
Support workers trained in BSL, Makaton & tactile methods
Deafblindness
Specialist dual sensory impairment support
Visual and Hearing Impairments
Visual Impairment Support and Hearing Impairment Support
Both types of sensory impairment require specific communication approaches, adapted care techniques, and consistent carers who understand the individual’s particular condition and how it affects their daily life.
Visual Impairment Support
Care adapted around sight loss — from partial to total
We support individuals living with a wide range of visual impairments — including age-related macular degeneration, glaucoma, diabetic retinopathy, cataracts, retinitis pigmentosa, and total blindness from any cause. Our support workers are trained to work safely and sensitively in the individual’s home, using consistent orientation techniques and supporting the individual to maintain as much independence as possible.
✓ Orientation and safe navigation support at home
✓ Reading, correspondence and information access
✓ Personal care delivered with consistent, safe technique
✓ Medication management and health monitoring
✓ Support with adaptive technology and equipment
✓ Accompanying to sight loss clinics and appointments
Best for: Adults with partial or total sight loss who need skilled, consistent support to live safely and independently at home
Hearing Impairment Support
Communication-first care for Deaf and hard-of-hearing individuals
We support adults who are Deaf, hard of hearing, or living with severe tinnitus — providing care delivered in the individual’s preferred communication method. Our team includes support workers with British Sign Language skills, and we match carers carefully to the individual’s communication preferences, whether BSL, Makaton, lip reading, written communication, or assistive hearing technology.
✓ British Sign Language (BSL) communication
✓ Makaton and other AAC communication methods
✓ Support with hearing aids, loops and assistive devices
✓ Written and visual communication where preferred
✓ Alerting and notification system support at home
✓ Liaison with audiology teams and hearing loss services
Best for: Deaf and hard-of-hearing adults who need a carer able to communicate confidently in their preferred language or method
What We Provide
A Complete Care Service Adapted to Sensory Need
Every element of our care is adapted to the individual’s sensory impairment — from the way personal care is delivered and medication managed, to the techniques used to support safe movement around the home and access to the wider community.
Personal Care and Daily Routines
Personal care for individuals with sensory impairments requires a consistent, predictable approach — using the same sequence of tasks in the same way each time, and always communicating clearly before touching or moving anything in the individual’s environment.
✓ Consistent routine-based personal care
✓ Clear verbal or tactile communication throughout
✓ Respecting orientation systems and item placement
✓ Dressing, grooming and continence care
Medication and Health Management
We support safe medication management for individuals whose sight or hearing loss may make self-administration difficult — including adapting medication routines, reading labels, and liaising with pharmacies and GPs to ensure accessible prescribing.
✓ Medication prompting and administration
✓ Large-print and tactile label support
✓ Liaison with GP, pharmacy and audiology
✓ Health monitoring and condition review support
Communication Support
Effective communication is at the heart of quality care for individuals with sensory impairments. Our support workers are matched for their communication skills and trained in the approaches that the individual uses — from BSL and Makaton to deafblind manual and tactile communication.
✓ British Sign Language (BSL)
✓ Makaton and AAC methods
✓ Deafblind manual and tactile communication
✓ Written, visual and assistive technology support
Home Safety and Orientation
We work with the individual to ensure their home environment is safe and navigable — supporting consistent item placement, safe movement routes, alerting systems, and adaptations that maintain independence without compromising dignity.
✓ Orientation and safe navigation techniques
✓ Consistent placement of items and environment
✓ Alerting and notification systems support
✓ Hazard awareness and home safety review
Community Access and Appointments
Accessing the community, health services, and social life is essential for wellbeing — and can present particular challenges for individuals with sensory impairments. Our carers provide skilled accompaniment and communication support in all community settings.
✓ Accompanying to medical and sensory appointments
✓ Communication support at appointments
✓ Access to community groups and peer networks
✓ Travel and orientation support outside the home
Multi-Agency and Specialist Liaison
We work alongside the individual’s wider professional network — including sensory impairment rehabilitation officers, ophthalmologists, audiologists, social workers, and equipment suppliers — to ensure the care package is fully coordinated and responsive.
✓ Liaison with sensory impairment rehabilitation officers
✓ Ophthalmology and audiology team coordination
✓ Support plan reviews and commissioner liaison
✓ Equipment, assistive technology and RNIB/RNID referrals
How We Start
From First Contact to Care in Place — Four Steps
Setting up the right care package for someone with a sensory impairment requires careful assessment and carer matching. Our process ensures nothing is rushed and the individual is heard at every step.
1
Get in Touch
Call us on 07510 916481 or use our contact form. Tell us about the individual’s sensory impairment, their current care arrangements, and what support you are looking for. We will listen carefully and begin the process straight away.
2
Sensory-Informed Assessment
We carry out a thorough assessment with the individual — taking particular care to understand their communication preferences, mobility and orientation needs, adaptive equipment, and any specific risks or requirements that arise from their sensory condition.
3
Carer Matching and Communication Training
We match the individual with a carer whose communication skills and approach are well suited to their needs. Where BSL or specialist communication is required, we ensure the carer is appropriately trained before the first visit.
4
Care Begins and Is Reviewed
Care starts to the agreed plan. We review regularly — checking that communication approaches are working, that the individual feels confident and comfortable with their carer, and that the care plan is adapted as needs or circumstances change.
Why Choose Us?
Why Individuals and Families Choose Mother Care for Sensory Support
Sensory impairment support demands more than good intentions. It requires trained, consistent carers who understand the specific challenges of sight and hearing loss, communicate in the right way, and always put the individual’s independence and dignity first.
✅
Fully CQC Registered and Compliant
Active CQC registration No: CRT-1 26925394440. Our sensory impairment services are fully regulated — with robust safeguarding, DBS-checked carers, and comprehensive quality assurance.
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Communication-First Approach
We match every individual with a carer who can communicate in their preferred method — whether BSL, Makaton, deafblind manual, tactile, written, or verbal. Communication is not an afterthought; it is the foundation of everything we do.
👤
Consistent, Familiar Carers
Consistency matters more in sensory impairment care than almost any other service — because familiarity with the carer’s voice, touch, and communication style is essential for the individual’s confidence and safety. We prioritise carer consistency above all else.
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Specialist Multi-Agency Working
We work actively alongside rehabilitation officers for visual impairment (ROVIs), hearing therapists, audiologists, ophthalmologists, and equipment specialists — ensuring the care package is fully coordinated with the individual’s wider professional support network.
BSL
Communication trained
CQC
Registered
100+
Individuals Supported
Who We Support
Sensory Impairment Support for a Wide Range of Conditions
We support adults across East London living with all types of sensory impairment — from mild hearing loss to total deafblindness, and from early sight loss to total blindness from any cause.
Visual Impairment
Partial or total sight loss from any cause
Hearing Loss
Mild, moderate, severe or profound hearing loss
Deafblindness
Combined vision and hearing impairment support
Tinnitus
Support for individuals living with severe tinnitus
Sensory and Learning Disability
Combined sensory impairment and learning disability
Age-Related Conditions
Macular degeneration, cataracts, age-related hearing loss
Sensory and Physical Disability
Sensory impairment alongside physical or mobility needs
Common Questions
Sensory Impairment Support FAQs
Do your support workers have British Sign Language skills?
Yes — we include BSL skills as a key criterion in carer matching for Deaf and hard-of-hearing individuals. Where the individual communicates primarily in BSL, we ensure the assigned carer has the appropriate level of BSL competence before the first visit. We can also support individuals who use other communication methods including Makaton, deafblind manual, tactile signing, lip reading, and written or visual communication.
How do you ensure consistency of carer for someone with a sensory impairment?
We treat carer consistency as a clinical priority for sensory impairment packages — not just a preference. We assign a small, named team to each individual, introduce them properly before the first solo visit, and minimise changes wherever possible. Where a change is unavoidable, we ensure the new carer is fully briefed, has been introduced in advance, and is competent in the individual’s communication method.
Can you support someone with both a sensory impairment and a learning disability or physical disability?
Yes. We regularly support individuals with combined disabilities — including people with sensory impairments alongside learning disabilities, autism, physical disabilities, or acquired brain injuries. We build the support plan around all of the individual’s needs and ensure the support worker team has the full range of skills required.
How do you adapt personal care for someone with a visual impairment?
Personal care for someone with a visual impairment requires a consistent, predictable approach — always announcing what you are about to do before you do it, following the same sequence of tasks, never moving items without informing the individual, and maintaining the orientation of their environment. Our carers are trained in these techniques and regularly reviewed to ensure standards are maintained.
Can you work alongside the ROVI or sensory impairment rehabilitation team?
Yes — and we actively encourage this. We are happy to attend joint assessments with rehabilitation officers for visual impairment (ROVIs) or hearing therapists, incorporate their recommendations into the care plan, and report on progress at reviews. Coordinated working between the care provider and the rehabilitation team leads to significantly better outcomes for the individual.
What if the individual’s sight or hearing deteriorates further after care begins?
We monitor and respond to changes in sensory function as part of our ongoing care review process. If an individual’s condition deteriorates, we update the care plan, adjust communication and care techniques accordingly, request a review with the relevant specialist, and notify the commissioning body where a package change is required. We never continue with an approach that is no longer appropriate for the individual’s current level of need.
Discuss Sensory Impairment Support
Whether you are a family member, social worker, or the individual themselves — our team is ready to discuss sensory impairment support and explain how we can help. All enquiries are treated with care and full confidentiality.
Call us directly
Director
Anees Ur Rehman
Availability
24 hours, 7 days
Location
East London, UK
Looking for Sensory Impairment Support
Across East London?
Whether you are looking for a carer with BSL skills, support for someone with sight loss, or a comprehensive care package for a person living with deafblindness — our team is ready to listen and help you find the right solution.