Supporting People to Get Out,
Connect, and Live Fully
Our Community Access and Social Inclusion service empowers individuals to take part in everyday life — from attending appointments and accessing education, to building friendships, pursuing hobbies, and becoming an active part of their local community across East London.
7 Days
Support available every day of the week
CQC
Registered and regulated provider
Person-Centred
Every plan built around individual goals
100+
Individuals supported across East London
across East London
About This Service
More Than Getting Out — Building a Life in the Community
Social isolation is one of the most significant barriers to wellbeing for people living with disabilities, mental health conditions, learning difficulties, or the challenges of older age. Community access and social inclusion support is not a luxury — it is a fundamental part of good care.
At Mother Care East London Ltd, our support workers help individuals to access the activities, services, relationships, and opportunities that matter most to them. We do not prescribe what that looks like — we listen to the individual, understand their goals, and work creatively and consistently to help them achieve a fuller, more connected life.
All community access support is built into the individual’s care plan and delivered by a consistent, matched support worker who genuinely knows and invests in the person they are supporting.
Community Access
Getting out, exploring and taking part in local life
Social Inclusion
Building relationships, friendships and support networks
Goal-Centred Support
Every plan built around what matters most to the individual
Accompanied Travel
Safe, supported travel by foot, bus, tube or taxi
Two Core Elements
Community Access and Social Inclusion
Both elements are delivered together through a single support plan — tailored to the individual’s goals, interests, and circumstances, and adapted as those things change over time.
Community Access Support
Getting out and taking part in everyday life
Our community access support helps individuals to get out of the home and take an active part in their local community. From attending medical appointments and college to shopping, leisure activities, and exploring their neighbourhood — we provide the support, confidence, and practical assistance needed to make it happen.
✓ Accompanying to medical and social appointments
✓ Supporting access to education and training
✓ Shopping, banking, and everyday errands
✓ Leisure activities, sports, and hobbies
✓ Accessing parks, community centres, and local services
✓ Travel training and supported public transport use
Best for: Individuals who need accompanied support to access the community safely and confidently
Social Inclusion Support
Building connections and reducing isolation
Social inclusion support focuses on the human side of community life — helping individuals to build and maintain friendships, develop social skills, join clubs and groups, and experience the genuine sense of belonging that comes from being a valued part of a community. We work to reduce isolation and build lasting social confidence.
✓ Building and maintaining friendships
✓ Joining community groups, clubs, and activities
✓ Developing social skills and communication confidence
✓ Support with digital inclusion and online connection
✓ Meeting others with shared interests and goals
✓ Peer support group access and facilitation
Best for: Individuals experiencing social isolation, loneliness, or barriers to forming meaningful connections
What We Cover
A Wide Range of Support to Help Every Individual Thrive
Our community access and social inclusion service covers the full breadth of community life — from practical tasks and appointments through to social connection, skills development, and personal growth.
Appointments and Healthcare
We accompany individuals to medical, dental, optician, and other healthcare appointments — ensuring they get there safely, feel supported during the visit, and are able to communicate their needs clearly to healthcare professionals.
✓ GP, hospital and outpatient appointments
✓ Mental health and CMHT appointments
✓ Dental, optician and therapy appointments
✓ Medication collection and pharmacy visits
Education and Employment
Accessing education and employment is transformative. We support individuals to attend college, training programmes, volunteering placements, and paid employment — providing the practical and emotional support needed to get there and stay engaged.
✓ Accompanying to college and training
✓ Support at volunteering placements
✓ Travel to and from employment
✓ Building confidence and independence at work
Leisure, Hobbies and Interests
A meaningful life includes doing things you enjoy. We support individuals to access the hobbies, sports, creative activities, and leisure experiences that matter to them — whether that is going to a football match, joining an art class, or visiting a museum.
✓ Sports clubs, swimming and fitness activities
✓ Arts, crafts and creative workshops
✓ Cinema, theatre and cultural events
✓ Libraries, community centres and faith groups
Shopping and Daily Errands
Independently managing shopping, banking, and everyday tasks builds confidence and life skills. We support individuals to carry out these tasks themselves wherever possible — promoting independence, decision-making, and financial capability.
✓ Weekly food shopping and grocery trips
✓ Banking, post office and financial errands
✓ Clothing, household and personal shopping
✓ Learning budgeting and independent living skills
Outdoor Access and Wellbeing
Time outdoors has a proven positive impact on mental health and physical wellbeing. We support individuals to access parks, green spaces, walking routes, and outdoor activities across East London — at their own pace and on their own terms.
✓ Walks in parks and green spaces
✓ Nature-based activities and gardening
✓ Outdoor sports and fitness
✓ Seasonal and special outdoor events
Digital Inclusion and Online Life
Access to the internet and digital tools is increasingly essential for modern life. We support individuals to develop digital skills, use devices safely and confidently, stay connected with family and friends, and access online services and entertainment.
✓ Using smartphones, tablets and computers
✓ Video calling family and friends
✓ Online shopping and services
✓ Social media, email and digital communication
How We Start
From First Call to Getting Out — Four Simple Steps
Our process begins with listening — understanding the individual’s goals, interests, and circumstances before we do anything else. Everything that follows is built around what matters most to them.
1
Get in Touch
Call us on 07510 916481 or complete our referral form. We discuss the individual’s current situation, what they would like to do, and what barriers are currently getting in the way of community participation.
2
Goals and Needs Assessment
We meet with the individual — and their family or care team where relevant — to understand their goals, interests, support needs, and any specific considerations around safety, communication, mobility, or health.
3
Support Worker Matching
We match the individual with a support worker based on shared interests, personality, communication style, language, cultural background, and the specific activities they want to pursue.
4
Support Begins and Goals Are Reviewed
Community access support begins to the agreed plan. We review goals regularly with the individual — celebrating progress, adapting the support as confidence grows, and always working towards greater independence.
Why Choose Us?
Why Individuals and Families Choose Mother Care
Good community access support is about more than turning up and accompanying someone from A to B. It requires genuine investment in the individual, consistent relationships, and a real commitment to their growth and inclusion.
✅
Fully CQC Registered and Compliant
Active CQC registration No: CRT-1 26925394440. Our community support services are fully regulated, with robust safeguarding, risk management, and quality assurance in place.
🎯
Genuinely Goal-Centred Support
We start with the individual’s own goals — not a standard package. Every support plan reflects what the person actually wants to do, where they want to go, and who they want to become.
👤
Consistent, Matched Support Workers
Consistent relationships are essential to building confidence and trust in the community. We work hard to ensure the same support worker accompanies the individual on every session.
🌍
Deep Roots in East London
Our team knows East London — its communities, services, transport links, and opportunities. We help individuals connect with what is already out there in their local area.
7 Days
Support Available
CQC
Registered
100+
Individuals Supported
Who We Support
Community Access Support for a Wide Range of People
Our community access and social inclusion service supports adults and young people across East London who face barriers to participating in everyday community life — for any reason.
Learning Disabilities
Supported access to community, education, and social life
Physical Disabilities
Enabling full community participation despite mobility barriers
Mental Health Conditions
Reducing isolation and building social confidence step by step
Autism
Structured, familiar support for community access and new experiences
Older Adults
Reducing loneliness and maintaining an active, connected life
Dementia
Meaningful activities and supported community access in the early stages
Young People (18+)
Supporting transition to adult community life and independence
Common Questions
Community Access and Social Inclusion FAQs
How do you decide what activities to support someone with?
We start by listening. During the initial assessment, we take time to understand what the individual enjoys, what they have always wanted to try, what matters to them, and what barriers they face. The support plan is built entirely around their goals and interests — not a standard list of activities. We review and update this regularly as the individual’s confidence and goals evolve.
Can the support worker help with travel as well as the activity itself?
Yes. Our support workers accompany individuals door-to-door — from home to the activity and back. We support travel by foot, bus, tube, or taxi, and we work with individuals to build their own travel confidence over time through travel training and graduated independence where appropriate.
What if the individual wants to try something new that is not on their current plan?
That is exactly the kind of ambition we want to encourage. Our support plans are living documents and we regularly review and update the activities and goals included in them. If an individual wants to try something new, their support worker raises this with our coordination team and we work to incorporate it into the plan.
Can community access support be combined with other care services?
Yes. Many individuals we support receive personal care, medication management, or other services from us alongside their community access support. All services are co-ordinated through a single, joined-up care plan to ensure consistency, avoid gaps, and make the best use of the individual’s time and energy.
How do you keep the individual safe in the community?
Safety in the community is carefully assessed for every individual before support begins. We carry out a risk assessment that covers transport, specific activities, communication needs, medical considerations, and emergency protocols. Support workers carry emergency contact information and are trained in safeguarding, first aid, and risk management.
Is community access support funded by the local authority or NHS?
Community access and social inclusion support can be funded through local authority social care assessments, personal budgets, direct payments, NHS Continuing Healthcare, and personal health budgets. It may also be arranged and funded privately. We are happy to support families in understanding what funding they may be entitled to.
Have a Different Question?
Our team is happy to discuss how community access support could work for the individual you have in mind — including goals, activities, staffing, travel, and funding options.
Call us directly
Director
Anees Ur Rehman
Availability
24 hours, 7 days
Location
East London, UK
Ready to Help Someone Connect
With Their Community?
Whether you are a family member, social worker, support coordinator, or the individual themselves — our team is ready to discuss goals, activities, and how we can help someone get out and live more fully.