Dignified Personal Care
and Safe Medication Support
Our trained carers deliver sensitive personal care and safe medication management at home – always respecting privacy, individual preferences, and the dignity of every person we support across East London.
100%
Discreet, dignified care every visit
CQC
Registered and regulated provider
Safe
Medication trained and assessed carers
24/7
Support available day and night
personal care across East London
About This Service
Personal Care That Puts the Person First
Personal care is one of the most intimate forms of support we provide – and that is exactly why we treat it with the highest levels of professionalism, sensitivity, and respect. Our trained carers understand that this kind of support can feel deeply personal, and they approach every visit with patience, discretion, and genuine warmth.
Whether the individual needs help with bathing and dressing, continence care, or the safe administration of medication, every task is carried out in line with the individual’s own preferences, routines, and dignity – never rushed, never impersonal.
All personal care and medication management is delivered within a co-produced written care plan, agreed with the individual and their family, and updated as needs change over time.
Personal Hygiene Support
Bathing, grooming and dressing with dignity
Medication Management
Safe prompting and administration by trained carers
Written Care Plan
Co-produced and reviewed regularly with the individual
CQC Registered
Every aspect of care regulated and inspected
Two Core Services
Personal Care and Medication Management
Both services are delivered together through a single co-produced care plan – person-centred, flexible, and available across East London.
Personal Care
Holistic, dignified daily care
Our personal care service covers everything from bathing and dressing to continence care and skin integrity. Every task is delivered at the individual’s own pace, in their preferred way, always upholding their dignity and privacy.
✓ Bathing, showering and bed baths
✓ Dressing, grooming and oral hygiene
✓ Morning and evening care routines
✓ Continence and catheter care
✓ Skin and pressure area management
✓ Nutrition and hydration support
Best for: Daily personal hygiene and physical care needs
Medication Management
24-hour medication oversight
Our medication management service ensures that prescribed medication is given safely, at the right time, by a trained and assessed carer. We maintain accurate records, liaise with GPs and pharmacies, and report any concerns immediately.
✓ Medication prompting and reminders
✓ Direct administration of prescribed medication
✓ MAR chart completion every visit
✓ Liaison with GPs and community pharmacies
✓ Monitoring for side effects or concerns
✓ Urgent medication escalation protocols
Best for: Individuals requiring safe, supervised medication support
Personal Care Services
Everything Covered in Our Personal Care Service
Our personal care service covers every aspect of an individual’s daily hygiene and wellbeing needs – delivered with sensitivity and respect for their personal preferences at all times.
Bathing and Washing
Full bathing, showering, bed baths, and assisted washing – carried out at the individual’s preferred time and in their preferred way, always maintaining privacy and dignity.
✓ Bath, shower and bed bath support
✓ Hair washing and conditioning
✓ Shaving and facial care for men
✓ Assistance for those with mobility limitations
Dressing and Grooming
Assistance with dressing and undressing, choosing outfits, applying skincare products, and maintaining personal appearance – always following the individual’s own preferences.
✓ Dressing and undressing assistance
✓ Skincare and moisturising routines
✓ Oral hygiene and denture care
✓ Nail care and grooming support
Morning and Evening Routines
We support individuals with structured morning get-up and evening bed-down routines – ensuring a safe, comfortable start and end to every day.
✓ Morning get-up and preparation
✓ Evening settling and bedtime routine
✓ Positioning and comfort in bed
✓ Pressure area care where required
Continence and Catheter Care
Discreet, professional continence support delivered with complete respect and sensitivity – helping individuals manage this aspect of care confidently and comfortably.
✓ Continence pad management
✓ Catheter care and monitoring
✓ Skin integrity and prevention care
✓ Coordination with district nurses
Skin and Pressure Care
Regular skin assessment, moisturising, and repositioning support to prevent pressure sores and maintain skin integrity – particularly important for those with limited mobility.
✓ Daily skin inspection and moisturising
✓ Repositioning and turning schedules
✓ Wound dressing assistance where trained
✓ Liaison with community nurses
Nutrition and Hydration
Supporting individuals to eat and drink safely and well – from meal preparation to hands-on eating assistance and monitoring of intake where required.
✓ Meal preparation and serving
✓ Feeding assistance where needed
✓ Hydration monitoring and encouragement
✓ Specialist diet and texture requirements
How We Start
Personal Care at Home in Four Simple Steps
From your first call to a carer being in place, our process is designed to be clear, fast, and focused on getting things right for the individual from day one.
1
Free Needs Assessment
We meet the individual at home to understand their personal care needs, preferences, medical conditions, daily routine, and any specific requirements around dignity and privacy.
2
Co-produced Care Plan
We work with the individual and their family to create a detailed care plan specifying exactly how personal care should be delivered – step by step, in their own words and preferences.
3
Carer Matching
We carefully select a carer based on skills, personality, and where relevant, gender preference, language, and cultural background – then introduce them before care begins.
4
Care Begins and Is Monitored
Care starts to the agreed plan. Our management team monitors quality through spot checks, care records, and regular communication with the individual and their family.
Why Choose Us?
Why Families Trust Mother Care With Personal Care
Personal care requires the highest levels of trust. We earn that trust through consistent, qualified, and compassionate carers – every time.
✅
Fully CQC Registered and Compliant
Active CQC registration No: CRT-1 26925394440. Our personal care and medication management services are fully regulated and inspected.
👤
Gender Preference Respected
Where requested, we match individuals with a carer of their preferred gender for personal care – we always ask and always accommodate where possible.
💊
Medication Trained and Assessed
All carers supporting with medication complete dedicated training and written assessment before being given this responsibility.
🌍
Culturally Sensitive Care
We respect cultural and religious preferences around personal care – including washing routines, gender requirements, and dietary needs around medication.
100+
Individuals Supported
24/7
Care Available
CQC
Registered Provider
Who We Support
Personal Care for a Wide Range of Needs
Our personal care and medication management service supports adults across East London with a wide range of conditions, needs, and circumstances.
Older Adults
Maintaining dignity and personal hygiene in later life
Dementia
Sensitive personal care for those living with dementia
Physical Disabilities
Skilled support for those with reduced mobility or dexterity
Mental Health Conditions
Encouraging and supporting daily personal care routines
Post-Hospital Recovery
Personal care and medication support following discharge
Neurological Conditions
Parkinson’s, MS, stroke and acquired brain injury care
Palliative Care
Compassionate personal care at end of life at home
Common Questions
Personal Care FAQs
Can I request a carer of a specific gender?
Yes – we always ask about gender preference during the assessment and do our best to accommodate this. For personal care in particular, we recognise that many individuals feel more comfortable with a carer of the same gender, and we fully respect and support this preference.
Are all carers trained to administer medication?
Not all carers administer medication – this responsibility is only given to carers who have completed specific medication training and written assessment. The care plan clearly specifies who is authorised to support with medication. All medication support is documented on a Medication Administration Record (MAR chart) during every visit.
What if the individual refuses personal care during a visit?
Individuals always have the right to refuse care on any given day. Our carers are trained to respond respectfully to refusals – they will never force or rush personal care. Any refusal is noted in the care record and escalated to our management team who will follow up with the individual and their family.
How do you ensure privacy and dignity during personal care?
Privacy and dignity are built into every aspect of our personal care training and practice. Carers always knock before entering a room, use appropriate coverings during care, minimise exposure, follow the individual’s preferred routine and pace, and never discuss personal care details with anyone not involved in the individual’s care.
Who do I contact if I have a concern about the care provided?
You can contact our management team directly on 07510 916481 at any time. All concerns are logged, investigated promptly, and responded to in writing. If you have a safeguarding concern, we can support you in reporting this to the appropriate authority.
Do you support with end-of-life personal care?
Yes. We provide compassionate personal care for individuals at the end of life who wish to remain at home. Our carers work alongside community palliative care teams, district nurses, and hospice-at-home services to ensure the individual is comfortable, dignified, and surrounded by those they love.
Have a Question?
Our team is happy to discuss any aspect of our personal care or medication management service – including how to arrange an assessment and what funding options are available.
Call us directly
Director
Anees Ur Rehman
Availability
24 hours, 7 days
Location
East London, UK
Ready to Arrange
Personal Care at Home?
Whether you are a family member, social worker, or healthcare professional – our team is ready to arrange a free, no-obligation assessment at any time.