Expert Care for Complex Needs
and Physical Disability at Home
Mother Care East London Ltd delivers skilled, person-centred support for adults and young people with complex care needs, physical disabilities, neurological conditions, and acquired injuries — providing the expert care needed to live independently, safely, and with dignity at home across East London.
24/7
Waking and sleeping night support available
CQC
Registered and regulated provider
Skilled
Complex care and clinical support trained
100+
Individuals supported across East London
across East London
About This Service
Skilled, Consistent Support That Enables Independent Living
Complex needs and physical disability care demands more than goodwill — it requires skilled, well-trained carers who understand clinical procedures, moving and handling, assistive technology, and the importance of maintaining the individual’s autonomy and dignity at every step.
At Mother Care East London Ltd, we provide expert care for adults and young people with a wide range of physical disabilities, neurological conditions, spinal cord injuries, acquired brain injuries, and complex health needs. Our care is built around the individual — their goals, their preferences, and their right to live life on their own terms.
We work closely with NHS continuing healthcare teams, occupational therapists, physiotherapists, and social workers to deliver truly integrated, co-ordinated support that adapts as the individual’s needs evolve over time.
Physical Disability
Expert daily support for reduced mobility and function
Neurological Conditions
Specialist care for MS, Parkinson’s, stroke and ABI
Clinical Procedures
Trained carers for complex clinical and health tasks
Independent Living
Support that maximises choice and autonomy at home
Two Core Specialisms
Physical Disability Support and Complex Care Needs
Both services are delivered through a single co-produced care plan by skilled, consistently assigned carers — working in partnership with the individual, their family, and their wider health and social care team.
Physical Disability Support
Skilled care enabling independence
Our physical disability support service provides skilled, hands-on care for adults and young people with conditions affecting mobility, dexterity, and physical function. From cerebral palsy and spinal cord injuries to progressive conditions like multiple sclerosis, we deliver expert support that enables individuals to live life as fully as possible.
✓ Moving and handling using specialist equipment
✓ Personal care and hygiene support
✓ Medication prompting and administration
✓ Meal preparation and nutrition support
✓ Community access and social inclusion
✓ Support with communication aids and assistive technology
Best for: Adults and young people with physical disabilities requiring skilled, consistent daily support
Complex Care Needs
Clinical skills for complex health needs
Our complex care service supports individuals with high-dependency health needs that require clinical procedures alongside daily personal care. Our complex care-trained carers work to detailed care protocols, maintaining safety, dignity, and quality of life — and escalating any concerns immediately to the appropriate healthcare professional.
✓ Tracheostomy care and ventilator support
✓ PEG feeding and enteral nutrition
✓ Catheter and stoma care
✓ Bowel management programmes
✓ Epilepsy management and rescue medication
✓ Monitoring and observation protocols
Best for: Individuals with high clinical needs requiring trained carers working to detailed care protocols
What We Cover
A Comprehensive Service Built Around Your Needs
Our complex needs and physical disability service covers every aspect of daily life — from skilled clinical procedures and moving and handling, through to emotional wellbeing and community participation — all co-ordinated through a single, detailed written care plan.
Moving, Handling and Transfers
Safe, dignified moving and handling is the foundation of physical disability support. Our carers receive full manual handling training and are assessed on the use of hoists, slings, transfer boards, and specialist seating — ensuring safety for both the individual and the carer.
✓ Hoist and sling transfers
✓ Standing and turning aid use
✓ Bed repositioning and pressure relief
✓ Wheelchair transfers and positioning
Personal Care and Hygiene
Sensitive, skilled personal care for individuals whose physical disability affects their ability to manage daily hygiene independently. Delivered with full respect for dignity, privacy, and individual preferences at every visit.
✓ Full bathing, showering and washing support
✓ Oral hygiene, grooming and dressing
✓ Continence and catheter care
✓ Skin integrity and pressure area management
Medication and Clinical Procedures
Our complex care-trained carers are assessed in clinical procedures required by the individual’s care plan. All clinical tasks are delivered to a written protocol, documented accurately, and overseen by our clinical leads in partnership with the individual’s NHS team.
✓ Medication prompting and administration
✓ Tracheostomy and ventilator care
✓ PEG and enteral feeding support
✓ Epilepsy management and rescue medication
Community Access and Social Inclusion
Physical disability should never mean social isolation. Our carers support individuals to get out into their community — accompanying them to appointments, social events, education, employment, and leisure activities — enabling a full and connected life.
✓ Accompanying to medical appointments
✓ Support with education and employment access
✓ Social activities and community participation
✓ Accessible transport planning and support
Multi-Disciplinary Team Working
We work as an active member of the individual’s wider health and social care team — liaising with NHS continuing healthcare, occupational therapists, physiotherapists, speech and language therapists, and social workers to ensure seamless, co-ordinated support.
✓ Attendance at MDT and review meetings
✓ Sharing written care records and reports
✓ Following rehabilitation and therapy programmes
✓ Escalating changes in health status promptly
Overnight and Live-in Care
For individuals who need support through the night or 24-hour care, we provide trained waking nights, sleeping nights, and live-in care — ensuring safety, continuity, and peace of mind for the individual and their family.
✓ Waking night support for clinical needs
✓ Sleeping nights with responsive cover
✓ 24-hour live-in care packages
✓ Consistent, familiar carers overnight
How We Start
From First Contact to Care in Place — Four Steps
We understand that arranging complex care can feel daunting. Our process is designed to be thorough, transparent, and centred on the individual — so that every aspect of their care is properly planned before the first visit.
1
Referral and Initial Discussion
Contact us by phone on 07510 916481 or via our referral form. We discuss the individual’s diagnosis, current care arrangements, specific clinical needs, and what support is required — and we liaise directly with NHS or social care teams where needed.
2
Comprehensive Home Assessment
Our experienced assessor visits the individual at home to carry out a thorough needs assessment — covering clinical procedures, moving and handling requirements, equipment needs, daily routines, goals, and risk management.
3
Care Planning and Carer Training
We develop a detailed written care plan and clinical protocols. Where specific procedures are required, we ensure the assigned carers are fully trained and assessed in those tasks before care begins — in partnership with the individual’s NHS team.
4
Care Begins With Ongoing Oversight
Care commences to the agreed plan. Our management team maintains close oversight through spot checks, regular care record reviews, and direct communication with the individual, their family, and their wider healthcare team.
Why Choose Us?
Why Commissioners and Families Choose Mother Care
Complex needs care requires genuine skill, rigorous governance, and a team that is invested in the individual’s long-term outcomes — not just task completion. That is what we deliver.
✅
Fully CQC Registered and Compliant
Active CQC registration No: CRT-1 26925394440. Our complex care and disability services are fully regulated, with robust governance, risk management, and quality assurance systems.
🔧
Clinical Procedure Training and Assessment
Carers are individually trained and written-assessed for each clinical procedure required by the individual’s care plan. No carer carries out a clinical task they have not been specifically trained and signed off to perform.
👤
Consistent Carer Allocation
Complex needs care requires trust and familiarity. We prioritise consistent carer allocation — the same small team of trained carers for every individual, reducing risk and building genuine confidence.
🤝
NHS and Social Care Partnership Working
We have established working relationships with NHS continuing healthcare teams, local authority commissioners, occupational therapists, physiotherapists, and community nursing services across East London.
24/7
Care Available
CQC
Registered
100+
Individuals Supported
Who We Support
Complex and Disability Care for a Wide Range of Conditions
Our complex needs and physical disability service supports adults and young people across East London with a broad range of conditions — from early-onset physical disabilities through to acquired injuries and progressive neurological conditions.
Spinal Cord Injuries
Paraplegia and tetraplegia — full clinical and personal care
Acquired Brain Injury
Post-ABI rehabilitation support and daily living assistance
Multiple Sclerosis
Responsive care as needs fluctuate and progress over time
Cerebral Palsy
Lifelong skilled support from childhood through to adulthood
Muscular Dystrophy
Clinical and personal care support as condition progresses
Stroke Recovery
Post-hospital rehabilitation and ongoing daily support
Ventilator Dependency
Skilled respiratory and ventilator care at home
Common Questions
Complex and Disability Care FAQs
Can you support someone with a tracheostomy or ventilator at home?
Yes. We provide complex care support for individuals with tracheostomies and those who are ventilator-dependent. All carers assigned to these individuals are specifically trained and written-assessed in tracheostomy care and ventilator management before being placed. We work closely with the individual’s NHS respiratory and community nursing team to ensure care is delivered safely and to protocol.
How do you ensure carers are trained for clinical procedures?
Every clinical procedure required in an individual’s care plan is identified during the assessment stage. We then ensure all assigned carers receive training from a qualified practitioner — often in partnership with the NHS team — and are written-assessed before the procedure is included in their care responsibilities. Clinical training is refreshed regularly and recorded in each carer’s personnel file.
Can you take on NHS Continuing Healthcare funded care packages?
Yes. We work with NHS Continuing Healthcare (CHC) funded packages, personal health budgets, local authority-funded packages, and privately funded care. We are experienced in working with ICB commissioning teams, social workers, and CHC coordinators to set up and manage care packages efficiently.
How do you manage moving and handling for individuals with complex needs?
Moving and handling is assessed in detail during the home assessment. We identify all equipment required — hoists, slings, transfer boards, profiling beds — and ensure the environment is set up correctly before care begins. All carers complete a moving and handling assessment specific to the individual and are supervised until competency is confirmed.
Do you provide 24-hour or live-in care for complex needs?
Yes. We provide waking night support, sleeping nights with responsive cover, and full 24-hour live-in care packages for individuals whose needs require continuous or overnight support. Live-in carers are specifically matched to the individual and receive the same clinical training as the day care team.
What happens if a carer is unwell and cannot attend a shift?
We maintain a pool of trained cover carers who are familiar with the individual’s care plan and clinical needs. In the event of a carer absence, we contact the cover carer and the individual’s family or representative as early as possible. For complex clinical packages, we never send an untrained carer as a substitute — we escalate to management to ensure continuity of safe care.
Discuss Your Care Needs
Our team is experienced in complex care packages and happy to discuss clinical requirements, staffing, training, and funding — at any stage of the process.
Call us directly
Director
Anees Ur Rehman
Availability
24 hours, 7 days
Location
East London, UK
Ready to Arrange Complex Needs
or Disability Care at Home?
Whether you are a family member, NHS Continuing Healthcare coordinator, social worker, or occupational therapist, our team is ready to discuss your requirements and arrange a free assessment.